1Find the words or phrases from the essay for these meanings: (a) to have difficulty saying something clearly or correctly, (b) showing too much emotion, (c) became annoyed or offended, (d) accustomed to do something, (e) the fact of being responsible, (f) a statement saying that you strongly believe something to be true, (g) to say or believe that something is the result of a particular thing, (h) connected with the meaning of words and sentences, (i) a very slight difference in meaning.
2Match the first halves with their endings to make complete sentences: (a) Americans didn't show, (b) People are accustomed, (c) Japanese use an apology, (d) American participants seemed, (e) Researchers found.
3Why did Japan become annoyed with the US submarine commander?
4How do Americans and Japanese perceive an apology?
5What, according to the survey, is the average result of an apology in Japanese and American students?
6What was displayed in the video shown in the second study?
7Who were the respondents of the second study?
8How can the executives apply an apology?
9Have you ever apologised? Why and how?
10Use the correct form of the verbs in brackets: (a) Be quiet! The baby ... (sleep). (b) It ... (rain) cats and dogs here in the Monsoon season. (c) John is busy. He ... (work) at the moment. (d) Please keep quiet, I ... (listen) to the radio. You know I ... (listen) to the news in the mornings. (e) What time ... the first bus ... (leave) for Kathmandu? (f) I usually ... (not wear) a scarf, but today I ... (wear) one because it's unusually cold. (g) She ... (travel) to Dhangadhi next weekend. (h) Pasang is in the classroom at the moment. He ... (study) History. (i) These days most people ... (write) emails instead of writing letters. (j) What sort of clothes ... teenagers ... (wear) nowadays? (k) What ... you ... (do) tonight? (l) You look worried. What ... you ... (think) of? (m) She usually drives a taxi. But today, she is ... (drive) a lorry. (n) These kids ... (not do) what I've asked them to do.
11The pie charts show household expenditure in Nepal in 2004 and 2011. Write an interpretation of the charts making comparisons where necessary.
12Do you agree with this statement? Apologising doesn't always mean you're wrong and the other person is right.
13Do you agree with this statement? Great people apologise when they realise they have made a mistake.
14Match the words from the letter with their meanings: disrupt, crewmembers, hinder, inconvenience, emerge.
15Who has written the letter, and who is it addressed to?
16How long has JetBlue been serving its customers?
17What was the main cause of inconvenience to the passengers?
18What sort of service does this company promise?
19What does the JetBlue Airways Customer Bill of Rights contain?
20Have you ever faced any problem when travelling on holidays or to another village or town? Share it.
21Look at the picture for the listening task. What could the people be talking about, and what do you think when a friend forgets your name?
22Listen to the audio and choose the correct answer: where the man first met the woman, what he apologises for, the woman's name, what she is majoring in, and what major subject the man considers the best at this time.
23How do you apologise when you forget your friend's name who is talking to you?
24Use the correct form of the verbs given in the brackets to rewrite the Sophiya text.
25Complete the sentences with the correct form of any relevant verbs: (a) A: We ... to the cinema tonight. B: ... with us? (b) A: I ... on holiday two or three times a year. B: That's great! And where ... this year? (c) I think it's better to stay. It ... and we ... an umbrella. (d) Who is that man? Why ... at us? What ...? (e) Tomorrow, I ... my doctor in the morning. (f) Where's John? He ... to a new song in this room. (g) Rita ... hard all day yesterday but she ... not ... today. (h) Nitu ... reading a story at the moment. (i) The plane ... the runway now. You are too late. (j) I told you that I ... with you anymore. You're simply not a team player.
26Remember any mistake that you have recently made. Then write a letter or an email to the respective person apologising for the mistake.
27Collect different ways of apologising and responding from parents, friends or newspapers. Display them on chart paper in your class.
28What is the difference between a compound sentence and a complex sentence?
29The contraction "I'd" can stand for two different full forms. What are they, and how do you know which one is meant?
30Why do Japanese people often apologise even when they are not personally responsible for what happened?
31From the ownership pie charts, why is the difference in renting between urban and rural Nepal so large?