A. Look at the picture and guess the answers. Think about the title of the unit.
- Who is the man on the telephone talking to?
- What is he talking about?
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B. Listen to the audio and fill in the blanks with correct words/phrases.
- The name of the lady is
- Her car needs a
- The lady wants her car back by
- If there is a with the car, the service will take a longer time.
- The garage she visited last time her a lot of money.
- Fixing the brake pads won’t to the customer.
- The mechanic has a So he can return the car as soon as possible.
C. Listen to the audio again and answer the following questions. a. What does the lady want to get done? b. When did she have her car last checked? c. When does the mechanic have a free slot? d. How long does a full service normally take? e. What makes the lady think that the car has a serious problem? f. What is the problem with the rear brake light?