A. Look at the picture and guess the answers to the following questions.

- a. Who is the lady?
- b. Who is she talking to?
- c. What is she talking about?
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B. Listen to the audio and fill in the gaps with suitable words/phrases.
- The name of the hotel is
- The $200 room is quite for the customer.
- All the non-smoking rooms are on 22nd March.
- The non-smoking room costs $
- The customer finally books the room for March.
C. Where do you often spend nights when you are away on a visit or holidays? How do you or would you make a reservation if you have to stay in a hotel? Share your ideas with your friends.